Refund Policy

You have 30 days from the day of purchase to ask for a full refund. You do not need to give a reason and you do not need to prove anything. One email is enough.

This guarantee applies to every edition: Foundation ($27), Expanded ($47) and the Complete Archive ($97).

Write to roberthalesupport@gmail.com from the email address you used at checkout and include the words "refund" in the subject line, plus the name of the edition you bought. If you still have it, the order confirmation from Stripe helps, but it is not required.

We confirm every refund request within 2 business days and send the money back through Stripe within 5 business days of the request. Depending on your bank, it can take a few more days until the money appears on your statement.

A refund ends the license. After it is processed, you are asked to delete the downloaded files from your devices and stop using them. Download links tied to your order are deactivated. We treat this on trust: we do not use any software to check your devices.

Technical problems do not need to wait for the 30 days: if a file is broken, incomplete or will not play, write to us and we will fix it or send a working copy first. If we cannot make it work, you get a refund, whatever the date.

You can also upgrade from a lower edition to a higher one: write to us and you pay only the difference. Nothing is bought twice.

Refund requests and questions: roberthalesupport@gmail.com.